EQ3
  • 06-Mar-2019 to 29-Mar-2019 (PST)
  • Winnipeg
  • Winnipeg, MB, CAN
  • Full Time

EQ3 an imaginative leader in creative furniture and accessory design is seeking extraordinary individuals for full time position as Bilingual Customer Care Agent to be part of their high-energy Customer Service team.  Successful candidates will be responsible for providing a high standard of service for retail customers.

Skills and abilities required...

  • Excellent communication skills both in English and French (oral and written is required)
  • Previous experience working in inbound customer service
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-motivated, with a very positive attitude and strong work ethic
  • Able to work as part of a team or with very little supervision
  • Proven problem-solving ability
  • Familiarity with CRM systems and practices
  • Excellent working knowledge of MS Windows, Word and Excel
  • Computer experience in STORIS is an asset

Duties include...

  • Answer all customer inquiries via email or telephone regarding the status of orders, product information, new product introductions, product availability, pricing, product complaints, and service complaints
  • Address customer's concerns while operating within company policy.
  • Set up and schedule service inspections/repairs, home delivery and assemblies with outside third-party vendors
  • Develop a strong relationship with manufacturing and service departments

Benefits include...

  • Competitive salary
  • Benefits package, including
  • A culture of trust, transparency, teamwork, communication, accountability and passion

Closing date: March 29, 2019

Please send cover letter and resume to careers@eq3.com

Or fax it to 204-957-8013

(Note: Only interviewed candidates will be contacted)

EQ3
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