• 05-Dec-2017 to 20-Dec-2017 (PST)
  • Winnipeg
  • Winnipeg, MB, CAN
  • Full Time

EQ3 is an imaginative leader in creative furniture and accessory design is seeking extraordinary individual for full time position as Customer Service Representative to be part of their high-energy EQ3 Retail Customer Service team.  Successful candidates will be responsible for providing a high standard of service for retail customers.

Skills and abilities required...

  •   Excellent communication skills both oral and written is required
  •   Ability to communicate effectively in English (both oral and written)
  •   Previous experience working in inbound customer service
  •   Strong phone contact handling skills and active listening
  •   Customer orientation and ability to adapt/respond to different types of characters
  •   Ability to multi-task, prioritise, and manage time effectively
  •   Self-motivated, with a very positive attitude and strong work ethic
  •   Able to work as part of a team or with very little supervision
  •   Proven problem-solving ability
  •   Familiarity with CRM systems and practices
  •   Excellent working knowledge of MS Windows, Word and Excel
  •   Computer experience in STORIS is an asset

Duties include...

  • Manage outstanding orders by responding to back orders or discontinued products
  • Answer all customer inquiries regarding the status of orders, product information, new product introductions,    product availability, pricing, product complaints, and      service complaints
  • Provide high quality customer service
  • Address customer's concerns while operating within company policy.
  • Set up and schedule service inspections/repairs, home delivery and assemblies with outside third party        vendors
  • Develop a strong relationship with manufacturing and service departments

Benefits include...

  • Competitive salary
  • Benefits package, including
  • A culture of trust, transparency, teamwork, communication, accountability

Please send your resume and cover letter to: careers@eq3.com

Or fax it to:  204-957-8013

(Note: Only interviewed candidates will be contacted)

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